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TMAT - R

(Telemarketing Agent Test - Revised)

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The test evaluates:

  • Friendliness/Pleasantness
  • Social Skills
  • Assertiveness
  • Conflict-Resolution Skills
  • Patience
  • Thick-skinned
  • Perseverance
  • Independence
  • Computer Savvy
  • Trainability
  • Persuasiveness/Negotiation
  • Closing a Sale
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The Vitals for the TMAT - R

  • No. of questions: 177
  • Question type: Self-assessment, situational, verbal exercises
  • Estimated completion time: 60 minutes
  • Recommended age level: 18+
  • Qualification Level: Class A

Compliance

  • APA standards
  • EEOC standards (gender, age, disability)

Validation Information

  • Sample Size: 315
  • Cronbach’s Alpha: 0.96

Additional features

  • Benchmarks: Available (general population, Telemarketers, Salespeople)
  • Interview Questions: Available
  • Group Comparisons: Available

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