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CSP - R3

(Customer Service Profile - 3rd Revision)

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The test evaluates:

  • Helpfulness
  • Pleasantness
  • Patience
  • Communication Skills
  • Listening Skills
  • Conflict-Resolution Skills
  • Unflappability
  • Assertiveness
  • Empathy & Social Insight
  • Stress Management
  • Self-motivation
  • Dependability
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The Vitals for the CSP - R3

  • No. of questions: 194
  • Question type: Self-assessment, situational, multiple choice
  • Estimated completion time: 60 minutes
  • Recommended age level: 18+
  • Qualification Level: Class A

Compliance

  • APA standards
  • EEOC standards (gender, age, disability)

Validation Information

  • Sample Size: 1,187
  • Cronbach’s Alpha: 0.98

Additional features

  • Benchmarks: Available (general population, Customer Service Representatives)
  • Interview Questions: Available
  • Group Comparisons: Available

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St. Louis Cardinals

 

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Marketing Team

 

Their customer service is great: responsive, very flexible, reliable, takes our requests into account even if they are not used to such requests.

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Development & Talent Management
Orange Business Services

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