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CCCSRT

(Call Center Customer Service Rep Test)

Show me a sample report
 

The test evaluates:

  • Listening Skills
  • Communication Skills
  • Conflict-Resolution Skills
  • Helpfulness
  • Thick-skinned
  • Time Management
  • Independence
  • Verbal/Reading Comprehension Skill
  • Quick Thinking
  • Problem-solving
  • Trainability
  • Computer Savvy
Fill out the form below to get a complete list of scales

The Vitals for the CCCSRT

  • No. of questions: 137
  • Question type: Situational, self-report
  • Estimated completion time: 45 minutes
  • Recommended age level: 18+
  • Qualification Level: Class A

Compliance

  • APA standards
  • EEOC standards (gender, age, disability)

Validation Information

  • Sample Size: 681
  • Cronbach’s Alpha: 0.97

Additional features

  • Benchmarks: Available (general population & Customer Service reps) 
  • Interview Questions: Available
  • Group Comparisons: Available

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Development & Talent Management
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