cust_service_rep

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The Vitals for the CSP - R

No. of questions: 194
Question type: Self-assessment, situational, multiple choice
Estimated completion time: 60-70 minutes
Recommended age level: 18+
Qualification Level: Class A

Compliance:

  • APA standards
  • EEOC standards (gender, disability, age)

Validation Information:

  • Sample Size: 1187
  • Cronbach’s Alpha: 0.98

Additional features

  • Benchmarks: Available (general population and Customer Service Reps)
  • Interview questions: Available
  • Candidate comparisons

 

CSP
    

 


Validation Information:
  • Sample Size: 10,135
  • Cronbach’s Alpha: 0.82

Additional features

  • Benchmarks: (general population and 26 industries)
  • Interview questions
  • Candidate comparisons